Intercom Help Center – Quickly Access Categories and Articles Effortlessly

Intro:

The Intercom Help Center actor from Apify.com is a powerful web scraping tool designed to extract information from Intercom's Help Center efficiently. Whether you're building a knowledge base, conducting content audits, or simply gathering data for analysis, this actor streamlines the process of retrieving and organizing valuable content.

🔍 What Is Intercom Help Center?

The Intercom Help Center API allows users to easily gather and extract structured data from Intercom's online support resources. It retrieves categories, articles, and the latest news items, making it invaluable for product managers, customer support teams, and data analysts who need insights into customer help documentation.

✨ Features

Get Categories: Retrieve all available categories in the Help Center.

List Articles List: Extract a comprehensive list of articles within those categories.

Get All Articles: Auto-generate a complete collection of all articles.

Get Latest News: Stay updated with the newest information published in the Help Center.

🛠️ How to Use It

Step-by-step tutorial:

Go to the tool’s page: Intercom Help Center Actor

Click “Try for free” or “Run actor.”

Fill in the required input fields:

Intercom subdomain: Specify the subdomain of the Help Center you wish to scrape.
Process to run: Choose from options like "Get Categories" or "Get Articles List."
Crawler options: Set the maximum requests per crawl (default is 0 for unlimited).

Click “Run” and wait for results.

Download results in your preferred format or send them directly to a webhook for integration.

🧪 Sample Input (JSON)

json { "subdomain": "your-intercom-subdomain", "process": "Get Categories", "maxRequests": 0 }

📤 Output Data (Fields)

Categories (name, ID)

Articles (title, URL, category)